Synkron International
How Synkron International used Zoho FSM to replace manual and semi-digital processes, eliminating scheduling conflicts, enabling real-time updates, improving work order processing, and enhancing technician performance tracking for faster service delivery.
THE CLIENT
Synkron International is a Pan-African engineering and technical services company delivering high-demand field service operations across multiple industries.
CLIENT TESTIMONIAL
“Mediacent helped us overhaul our entire field operations structure. With Zoho FSM, we now have real-time visibility of jobs, technicians, billing, and service performance. Our turnaround times have improved dramatically, and customers are getting faster, more reliable service. This digital transformation has strengthened our operational backbone.”
PROBLEM STATEMENT
Manual or semi-digital processes
Scheduling conflicts and lack ofreal-time updates
Inefficient work order processing
Difficulty tracking technician performance
Disrupted productivity and slow service delivery
PROPOSED SOLUTION(s)
Zoho FSM
End-to-endwork order automation
Real-time scheduling and dispatch tools
Technicianmobile app for check-in/out, routes, and documentation
Integration with Zoho Books/Invoice
Automated notifications and SLA monitoring
IMPLEMENTATION
Full system configuration: roles, territories, templates
Customer and asset database setup
Dispatcher view and technician app rollout
Inventory/pricing setup and billing integration
Training for dispatchers, technicians, and admin teams
Duration: 16–25 days total
RESULTS: BENEFITS & ROI
Improved visibility across field operations
Faster job turnaround with automated workflows
Accurate billing and real-time invoicing
Increased customer satisfaction through timely communication
Enhanced accountability and reporting
Scalable platform supporting future growth